Privacy Policy

At NEYTHRA, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, or make a purchase.

Please read this Privacy Policy carefully to understand how your personal information is handled.

1. Information We Collect

We collect both personal and non-personal information when you interact with our website, create an account, place an order, or communicate with us.

Personal Information

We may collect the following personal information:

Contact Details

  • Full Name

  • Email Address

  • Billing Address

  • Shipping Address

  • Phone Number

Payment Information

  • Credit/Debit Card Details

  • Payment Method Information

  • Transaction Data

Please note that payment information is processed securely by our trusted payment service providers.

Account Information

If you create an account with us, we may collect:

  • Username

  • Password

  • Purchase History

  • Account Preferences

Non-Personal Information

We may automatically collect certain non-personal information, including:

Browser & Device Information

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Referring Website

Usage Data

Information regarding how you interact with our website, including:

  • Pages Viewed

  • Products Searched

  • Time Spent on the Website

  • Navigation and Browsing Activity

2. How We Use Your Information

We use the information we collect for the following purposes:

Processing Transactions

  • Process and confirm orders

  • Handle payments securely

  • Arrange product delivery

  • Manage returns, exchanges, and refunds

Customer Support

  • Respond to inquiries and requests

  • Provide customer assistance

  • Resolve issues related to orders and services

Marketing & Promotional Communications

  • Send promotional offers and discounts

  • Notify you about new arrivals and product launches

  • Share updates, newsletters, and marketing communications (only where permitted)

Website Improvement

  • Analyse website performance and user behaviour

  • Improve website functionality and user experience

  • Enhance our products and services

Security & Fraud Prevention

  • Detect and prevent fraudulent activity

  • Protect customer accounts

  • Safeguard our business and website infrastructure

3. How We Share Your Information

We respect your privacy and do not sell or rent your personal information to third parties.

However, we may share your information with trusted partners and service providers when necessary to operate our business.

Service Providers

Including but not limited to:

  • Payment Processors

  • Shipping and Logistics Partners

  • Email Marketing Platforms

  • Customer Support Providers

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or a portion of our business, your information may be transferred as part of that transaction.

Legal Compliance

We may disclose your information if required to do so by law or in response to valid legal requests, including:

  • Court Orders

  • Subpoenas

  • Government Requests

  • Regulatory Requirements

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing and shopping experience.

Cookies help us:

  • Remember your preferences and settings

  • Save shopping cart contents

  • Track website usage and analyse traffic patterns

  • Improve website functionality and performance

  • Display personalised advertisements based on your browsing activity

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features and functionality.

5. Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect it from unauthorised access, misuse, alteration, disclosure, or loss.

Our security practices include:

  • SSL (Secure Socket Layer) Encryption

  • Secure Payment Processing

  • Protected Website Infrastructure

  • Restricted Access to Sensitive Information

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal information:

Access

You may request access to the personal information we hold about you.

Correction

You may request correction of inaccurate or incomplete information.

Deletion

You may request deletion of your personal information, subject to applicable legal and regulatory obligations.

Marketing Preferences

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link included in our emails.

To exercise any of these rights, please contact us at:

Email: support@neythra.in

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this Privacy Policy

  • Process transactions and provide services

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

If you request deletion of your personal information, we will comply unless we are legally required to retain certain data.

8. Third-Party Links

Our website may contain links to third-party websites, applications, or services.

This Privacy Policy does not apply to those third-party platforms, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any external websites you visit.

9. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age. If you believe that we have inadvertently collected such information, please contact us immediately, and we will take appropriate steps to remove it.

10. International Users

If you are accessing our website from outside India, please note that your information may be transferred to, stored, and processed in the country where our servers and service providers are located.

By using our website, you consent to the transfer, storage, and processing of your information in India.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, operational requirements, or legal obligations.

Any updates will be posted on this page along with a revised "Last Updated" date.

Where required, we may notify users of significant changes through email or website notifications.

Your continued use of our website after any changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Information

For any questions, concerns, requests, returns, refunds, or privacy-related matters, please contact us:

NEYTHRA

Email: support@neythra.in

Phone: +91 9292324468

We value your trust and are committed to protecting your privacy and personal information at all times.