Shipping Policy

At NEYTHRA, we are committed to delivering your orders safely, efficiently, and as quickly as possible. This Shipping Policy outlines our shipping process, delivery timelines, and important shipping-related information.

We are pleased to offer Free Shipping Across India on all orders.

1. Shipping Locations

We currently ship to the following locations:

Domestic Shipping

  • All serviceable locations within India.

International Shipping

At present, international shipping is available only upon request.

For international orders, please contact us at support@neythra.in before placing your order, and our team will assist you with shipping availability and charges.

2. Shipping Charges

Domestic Orders

  • Free Shipping on all orders across India.

International Orders

  • Shipping charges vary depending on the destination country, package weight, and courier availability.

  • Applicable shipping charges will be communicated before order confirmation.

3. Order Processing Time

Orders are typically processed within 2-4 business days after successful payment confirmation.

Processing times may be extended during:

  • Festival seasons

  • Promotional sales

  • Product launches

  • Public holidays

  • Unexpected operational disruptions

Once your order has been processed and dispatched, you will receive a shipping confirmation email or message.

Please note: Processing time is separate from shipping and delivery time.

4. Estimated Delivery Time

Estimated delivery timelines are as follows:

Domestic Orders

  • 7–10 Business Days

International Orders

  • Delivery timelines vary based on destination country and courier partner.

Please note that delivery estimates are provided for guidance only and are not guaranteed.

Delivery delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Government restrictions

  • Courier operational issues

  • Remote location deliveries

  • Customs clearance procedures (for international orders)

5. Order Tracking

Once your order has been shipped, you will receive tracking details via email or SMS.

Using the provided tracking number, you can monitor the status and movement of your shipment.

Please allow 24–48 hours for tracking information to become active after dispatch.

6. Shipping Delays

While we strive to deliver all orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:

  • Courier partner delays

  • Severe weather conditions

  • Public holidays

  • Transportation disruptions

  • Customs inspections and clearance

  • Incorrect shipping information provided during checkout

If your shipment experiences a significant delay, please contact us at support@neythra.in, and we will work with the courier partner to assist you.

7. Customs Duties, Taxes & Import Charges

For international shipments:

  • Customs duties, taxes, import fees, and other government-imposed charges are the responsibility of the recipient.

  • These charges are not included in the product price or shipping charges unless explicitly stated.

  • NEYTHRA is not responsible for delays caused by customs clearance procedures.

Customers are encouraged to check local import regulations before placing an international order.

8. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

NEYTHRA will not be responsible for delays, failed deliveries, or additional shipping charges resulting from:

  • Incorrect addresses

  • Incomplete addresses

  • Incorrect contact details

If you need to modify your shipping address after placing an order, please contact us immediately at support@neythra.in. While we will make every effort to accommodate changes, modifications cannot be guaranteed once an order has been processed or shipped.

9. Failed Delivery Attempts

If a delivery fails due to:

  • Customer unavailability

  • Incorrect shipping details

  • Refusal to accept delivery

the package may be returned to us by the courier partner.

In such cases:

  • Re-shipping charges may apply.

  • Refunds, if applicable, will be processed according to our Refund Policy after deducting any shipping or handling costs incurred.

10. Lost or Stolen Packages

Once an order has been marked as "Delivered" by the courier partner, responsibility for the package transfers to the recipient.

NEYTHRA is not liable for:

  • Lost packages after confirmed delivery

  • Stolen packages after confirmed delivery

  • Packages accepted by building staff, security personnel, neighbours, or authorized recipients

If you believe your package has been lost or stolen, please contact the courier partner directly and notify us at support@neythra.in. We will make reasonable efforts to assist you.

11. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.

To process your request, please provide:

  • Clear photographs of the item

  • Photographs of the packaging

  • A complete unboxing/opening video showing the issue

Requests submitted without sufficient evidence may not qualify for replacement or refund.

All replacements and refunds are subject to our Return & Refund Policy.

12. Force Majeure

NEYTHRA shall not be held liable for delays or failure to deliver orders caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Fires

  • Pandemics

  • Government restrictions

  • Strikes

  • Transportation disruptions

  • Acts of war or civil unrest

13. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page along with an updated "Last Updated" date.

Your continued use of our website after any changes constitutes acceptance of the revised policy.

Contact Information

For any questions regarding shipping, delivery, or order status, please contact us:

NEYTHRA

Email: support@neythra.in

Phone: +91 9292324468

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

We appreciate your trust and thank you for shopping with NEYTHRA.