Refund Policy

At NEYTHRA, we offer high-quality products and conduct thorough quality checks before packing and dispatching every order to ensure a positive shopping experience for our customers.

Please review our Return, Replacement, and Refund Policy carefully before making a purchase.

1. Returns

We regret to inform you that we do not offer returns for any of our products.

As we do not provide returns for size, color, fit, or preference-related concerns, we strongly encourage customers to carefully review product details and refer to the Size Chart before placing an order.

2. Exchanges

Currently, we do not provide exchanges for:

  • Size variations

  • Color variations

  • Change of mind

  • Personal preference

Please ensure that you select the correct size and product before completing your purchase.

3. Replacements

We provide replacements only for products that:

  • Arrive damaged

  • Have a manufacturing defect

  • Are incorrect items received

Since all products undergo quality inspection before shipping, an uninterrupted (without pause or edits) unboxing/opening video is mandatory for all replacement requests.

If you receive a damaged, defective, or incorrect item, please follow the steps below:

Step 1: Report the Issue

Contact our customer support team within 48 hours of delivery and provide:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product

  • Clear photos of the packaging

  • Complete uninterrupted unboxing/opening video

Step 2: Assessment

Our team will review the submitted evidence and verify the claim.

Step 3: Replacement Approval

Once your claim is approved, we will arrange a replacement of the product, subject to stock availability.

If the same product is unavailable, we may offer:

  • Store Credit, or

  • Refund to the original payment method

at our sole discretion.

4. Exclusions

Replacement, refund, or claim requests will not be approved for:

  • Damage caused by improper handling or misuse by the customer

  • Products that have been used, worn, washed, or altered

  • Normal wear and tear

  • Claims submitted after 48 hours of delivery

  • Claims submitted without an uninterrupted unboxing/opening video

  • Incorrect size selection by the customer

5. Refunds

Refunds will only be considered in cases where:

  • A replacement cannot be provided due to stock unavailability, or

  • The issue is verified and approved by our support team.

Approved refunds will be processed to the original payment method used for the purchase.

Refund processing times may vary depending on your bank or payment provider.

6. Cancellation Policy

Orders may be cancelled only before they are processed or shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

For cancellation requests, please contact us immediately at support@neythra.in.

7. Contact Information

For any questions or concerns regarding replacements, refunds, or cancellations, please contact us:

Email: support@neythra.in

Phone: +91 9292324468 (Mon - Sat, 10:00 AM to 6:00 PM)

We value your satisfaction and will do our best to resolve any genuine issues with your order.